Business Relationship Guide
Decision Maker Objections
Call Intro
“Good morning/afternoon. This is ___________ calling for ____________.”
"M&T Bank"
"May I speak with him/her?"
I was unaware of that. What happened?" (Allow Decision Maker to vent)
"It's unfortunate that you had this happen. I would like to personally introduce myself to you and share our approach to business banking and see if we can create a new and better experience."
"May I meet with you on _________ at _______?"
“Good morning/afternoon. This is ___________ calling for ____________.”